operation management - London eye case study Essay

Question 1 Quality objectives: â€Å"Quality means consistence conformance to costumer expectations† (Slack, Chambers Johnston 2010 pg 40) Quality for the London eye could mean designing a structure that provides a bird’s eye view of London. Quality could also mean a high design of their processes, including ensuring that all 32 capsules are cleaned, staff are well trained in health and safety and are always professional at all times. Quality also means the London eye is safe and reliable. Quality also means that the timed admissions booking systems (TABS) is on time. Quality could also mean error free processing for their timed admissions system. Quality means that all parts for the London eye is made to specification and the assembly is†¦show more content†¦Summertime schedule 10am – 9.30pm = 12 hours 1600 passengers X 12 hours = 19,200 passengers for 12 hours/day. 19,200 passengers X 7 days = 134,440 passengers per week. Summer weeks = 24 weeks. Therefore total capacity for the summer is: 134,440 passengers per week X 24 weeks = 3,225,600 passengers Winter Schedule 1600 X 8 hours = 12, 800 passengers for an 8 hours/day 10am – 6pm = 8 hours 12,800 passengers X 7 days = 89,600 passengers per week. Winter weeks = 28 weeks. Therefore total capacity for the winter is: 89,600 passengers per week X 28 weeks = 2,508,800 passengers Total capacity based on the operating schedule of the London eye is: schedule Passengers Winter schedule 2,508,800 Summer schedule 3,225,600 Total operating Capacity 5,734,400 Question 3 There could be a loss of utilisation on the London eye due to variety of issues. Weather conditions The weather conditions can affect the London eye in a number of ways examples – utilisation can be affected in a number of ways. Heavy winds can affect the utilisation of the eye forcing it to stop also heavy snowfall can delay and reduce the amount of rotations the eye can perform or worse snowfall could mean that the London eye will not be operational. Blackouts Blackouts will have a major impact on the London eye. The London eye is powered electrically it needs electricity to rotate and in the event of a blackout, the London eye willShow MoreRelatedEssay on Benefits of Ergonomics in the Workplace1615 Words   |  7 Pagesergonomics as is the case with other disciplines in ergonomics all emerged in the 1940s during the world war (McCormick and Saunders 1993). Difficulties arouse from soldiers inability to handle technical equipment produced for the war due to physical incompatibility or lack of understanding of the equipment and when the advancements in technology was transferred to the civilian populous after the war, the same problems in human-machine system incompatibility were observed. This led to a study by militaryRead MoreSWOT Analysis of Shell in Nigeria1364 Words   |  5 PagesOverview of Shell and Operations - Shell is a group of energy and petrochemicals companies, which are operating in more than 140 countries and territories . The Royal Dutch/Shell Group, commonly know as Shell, is an amalgam of over 1,700 companies all over the world. 60% of the Group is owned by Royal Dutch of the Netherlands, and 40% is owned by the Shell Transport and Trading Group of Great Britain. These two companies have worked together since 1903. Shell includes companies like Shell PetroleumRead MoreSurveillance : The Act Of Surveillance1526 Words   |  7 Pagessurveillance has become important part of business operation or road safety management due to video recorded proof in case of any crime. We stand at an age where nothing is anymore private or personal in terms of data and information confidentiality. The world is torn apart in two, one who supports Mass Surveillance in the name of security and the other despises such surveillance as it is harmful to right to privacy. However, there has been cases where Mass Surveillance has been misused, especiallyRead MoreRoom Division4195 Words   |  17 PagesDivision operations of the new property, identify and discuss the different type of accommodation and front office services need to be offered and analyse the roles and responsibilities of the accommodation and reception service staff. 1.2 Evaluate the type of services provided by the room’s division department in a range of accommodation facilities such as hotels, holiday camps or university campuses and discuss the legal and statutory requirements that apply to rooms division operations in theRead MoreAn Interesting Case I Attended To Involved An Elderly Man1474 Words   |  6 PagesAn interesting case I attended to involved an elderly man in his 80s who is a non-smoker and non-alcoholic. He looked grayish, pale and sweaty, which is the typical appearance of a cardiac patient. He presented with chest pain that he gave a pain score of 8/10, and which worsened upon inspiration. He also presented with vomiting and shortness of breath. Electrocardiogram (ECG) indicated a ST Elevation Myocardial Infarction (STEMI). Paramedic believes it was an anterior infarct with elevation in V2Read MoreMarketing Plan for Comfort Cakes by Linda1591 Words   |  6 Pagespredicted to face intense competition from many other rivals in the business if it is to expand therefore it must adapt to certain strategies in promotion which gives it an edge over its rivals. This can be achieved by publishing consumer satisfaction cases and quality factors which makes the product of this firm a much better choice to choose for the new consumers. In order to gain customers in the start of business, the firm must focus on the recent trends and fashions in the society and adapt toRead MoreA Business Case Recommending the Future Automation or Upgrade of a New or Existing HR Module1837 Words   |  7 PagesRunning Head: A Business Case Recommending the Future Automation or Upgrade of a New or Existing HR Module A Business Case Recommending the Future Automation or Upgrade of a New or Existing HR Module Introduction Fitch Ratings Company Overview: Fitch Ratings is one of the top three credit rating agencies in the world. The Securities and Exchange Commission of the United States had designed three credit rating agencies as Nationally Recognized Statistical Rating Organizations (NRSROs) in 1975:Read MoreThe Most Effective General Managers1637 Words   |  7 Pagesof your GMs were interviewed as part of the research. One was from the Pietermaritzburg sub-cluster and the other one in Durban sub-cluster. The survey was also extended to the Public Sector and the Non-profit Organizations in order to get a bird’s eye view in the matter. The research findings were, among others, as follows: * The adverts of the GM posts have many gaps that need to be addressed. * There is no plan to identify existing potential and talent. * The recruitment and selectionRead MoreComputer System Needed for a New Ficticious Business1793 Words   |  7 Pagesbusiness activities. - Microsoft Office Professional 2013 – Microsoft Office Pro contains every software application vital for both personal and business use. In this case we are using Microsoft Office for a graphic design business, applications such as Access, Excel, and Publisher will offer databases needed for customer management, spreadsheets to organize orders and Publisher to create brochures and business cards for advertisement. (Office.Microsoft.com) - Adobe Photoshop – A must have forRead MoreThe Four Seasons Goes to Paris1699 Words   |  7 Pagesluxury hotel company. The first Four Seasons hotel opened in 1961 in Toronto, Canada. The 1970s began with a defining moment, the opening of a hotel in London. This hotel set the future of the company and pioneered many of the signature Four Seasons services, now delivered worldwide. In 1976, the company entered the US market with its first management contract for San Francisco’s 1913 landmark hotel, The Clift. In 1999, Four Seasons opened its first French property, the Hotel George V in Paris. In 2003